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FREQUENTLY ASKED QUESTIONS

Can I customize the protection guard?


Yes, we have included the common pass-through size requests in our order menu. You can also contact us - sales@elationfactory.com or use the Contact form on our website and we wil be happy to create your custom order.




Will you ship internationally?


Unfortunately we are not equipped to sell and ship our products into the international markets.




Can you ship to APO or PO Box addresses?


No, you must provide a business or residential physical address for shipping.




How do I clean and disinfect acrylic?


Please following these three steps to disinfect and clean acrylic* and keep it damage-free:

  1. Our guards may be cleaned with a non-abrasive, mild soap and water solution with a microfiber cloth.
  2. To sanitize, wipe down acrylic with an EPA approved disinfectant such as household / laundry Grade bleach or pharmacy grade hydrogen peroxide 3%-5%.
  3. Immediately following the use of a disinfectant, spray your acrylic with a cleaning product specifically designed for acrylic (Novus 1 Plastic Clean & Shine is recommended).
  4. Always use a microfiber cloth to wipe down the acrylic, leaving it clean, polished, and protected.
DO NOT USE an alcohol or ammonia based solution as it may cause crazing (micro fractures). DO NO SKIP STEP 3 as prolonged exposure to some cleaning products can cause your acrylic to stiffen and crack. Over time, the acrylic may become hazy and lose the clear brilliance that it enables for barriers. *Using an EPA approved disinfectant is an important step in keeping your acrylic sanitary. Elation Factory has NOT tested these cleaning methods in relation to viral protection.




Can I Return My Product?


While we do not accept returns, your complete satifaction is our goal. If for any reason you are not completely satisfied contact us and we will do our best to make it right!





GET IN TOUCH - We are happy to answer questions and help with our products before and after your purchase.

ABOUT US

Elation Factory is a sister brand to Elation Press, located in Houston TX. We are part of Lavandula Group LLC. which is the parent of a Lavandula Design.

713-993-7753

© 2020 BY Elation Factory Co.

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